New Appointment

New appointments allow you to view what needs to be done and before you schedule you can decide if you want to carry out the work. The new appointments view will allow you to see all appointments that have been assigned to you. From here you have the ability to accept or reject these.

Select New Appointments from the start page

There will be a list of the appointments that have been allocated to you, in the status of New.

Open the appointment by selecting the Job Number.

By opening the appointment you can view all the information regarding the job.
Tab though the pages to see SLA information and Tasks.

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At the top of the page will be the status ‘New’
Select the dropdown and an option of ‘Accept’ or 'Reject will be shown.

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If you select ‘Reject’ the appointment will be removed from your list and no further action needs to be required.
If you select ‘Accept’ the appointment will disappear and will be added to your Appointment view with the status of ‘Accepted’ and to the Operative Scheduler for you to plan.